Privacy Policy

NuraRx LLC (NuraRx, we, us, or our) respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy describes how we collect, use, store, disclose, and safeguard information when you visit our website, create an account, complete an intake, communicate with our care team, or use any of our services.

NuraRx provides treatment-pathway technology, care navigation, administrative support, and access to independent clinical evaluation workflows where available. NuraRx does not itself dispense prescription medications.

We collect information you provide directly, information generated through your use of the Services, and information from third parties when applicable. This may include:

• Account information such as name, email, phone number, and password
• Demographic information such as date of birth, sex assigned at birth, age, address, and state of residence
• Health information you submit during intake or messaging, including symptoms, history, medications, allergies, labs, and goals
• Lifestyle and wellness data such as nutrition, sleep, activity, habit-tracking inputs, and coaching preferences
• Communications with our care team, coaches, clinicians, pharmacies, and support staff
• Payment information processed by our payment partners; we do not store full card numbers
• SMS opt-in status, opt-in timestamp, consent language shown, and opt-out status where applicable
• Wearable and connected-device data when you authorize an integration
• Technical information such as IP address, device type, browser, and usage analytics

We use the information we collect to:

• Provide, operate, and improve the Services
• Deliver care navigation and educational support
• Coordinate telehealth services with independent licensed clinicians when applicable
• Support intake processing, record collection, pharmacy coordination, and care navigation
• Process treatment payments, commitments, and renewals
• Communicate with you about your account, billing, intake status, care coordination, reminders, and service updates
• Maintain platform security, prevent fraud, and comply with legal, clinical, and regulatory obligations

We do not sell your personal or health information. We may share information with:

• Independent licensed clinicians, care team members, and pharmacies involved in care coordination
• Service providers acting on our behalf, including payment processors, hosting, analytics, email and SMS delivery, and telehealth infrastructure providers
• Affiliates and contractors that support our operations under appropriate confidentiality obligations
• Authorities when required by law, subpoena, regulation, or to protect rights, safety, or property
• Successors in connection with a merger, acquisition, financing, or sale of assets, subject to applicable protections

Where NuraRx or its affiliated providers act as a Covered Entity or Business Associate under HIPAA, protected health information is handled in accordance with HIPAA and described further in our HIPAA Notice.

SMS consent is optional and is not a condition of purchase. If you check an SMS consent box, you agree to receive SMS messages from NuraRx related to your account, intake, care coordination, reminders, and service updates. Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help.

You can opt out of SMS at any time by replying STOP. You may receive service emails or required account notices even if you opt out of optional SMS messages. SMS, email, and portal messages are not monitored 24/7 and should not be used for emergencies.

We use cookies and similar technologies to operate the Services, remember preferences, measure performance, and improve the experience. You can control cookies through your browser settings; disabling some cookies may impact functionality.

We retain information for as long as needed to provide the Services and to meet legal, accounting, regulatory, clinical recordkeeping, fraud prevention, and dispute resolution requirements. When information is no longer needed, we will either delete or de-identify it when permitted.

We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. No method of electronic communication or storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict use of your personal information, and to receive a copy in a portable format. You may exercise these rights by contacting us using the information below.

The Services are intended for adults 18 and older. They are not intended for children, and we do not knowingly collect information from children under 13.

When you use a third-party service such as a pharmacy, lab, payment processor, or wearable device, that service's own privacy policy may govern the information it collects from you. We are not responsible for third-party practices.

We may update this Privacy Policy from time to time. The Effective Date will be updated when changes are posted. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

Questions about this Privacy Policy or our information practices? Contact us at:

NuraRx LLC

353 Lexington Avenue, 4th Floor, Suite 499, New York, NY 10016

Email: privacy@joinnurarx.com

Phone: +1 (888) 925-2201